Word 2003 Merge

Please help...
I am merging information from an excel 2003 spreadsheet into a word 2003 document. I have four columns in the excel document: name, address, item(s), and value(s). When I merge, if the person has more than one item, only the first item pulls in and then the next item goes on to the next letter for the same person. In other words, one person with five items gets five letters.