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  1. Calculate SLA with two different working hours

    Started by LienRose‎, 02-24-2020 10:16 PM
    excel, sla, sla calculation
    • 562
    Last Post: 02-27-2020 10:25 PM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  2. Need Formula for SLA Report by Cut Off Time

    Started by dkaplan0221‎, 01-07-2020 07:49 PM
    formula, report, sla 3 Attachment(s)
    • 1,776
    Last Post: 03-12-2021 08:50 PM
    by bill6473!  Go to last post

    Forum:
    Excel Formulas & Functions

  3. SLA calculation

    Started by Trien‎, 04-17-2019 02:05 AM
    sla, sla calculation 1 Attachment(s)
    • 566
    Last Post: 04-24-2019 08:03 AM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  4. Calculation of 'Breach Date and Time' that takes into account Business Hours

    Started by stomoz‎, 02-21-2018 12:00 PM
    calculation, excel, sla, workday 1 Attachment(s)
    • 1,221
    Last Post: 02-21-2018 06:14 PM
    by dflak  Go to last post

    Forum:
    Excel Formulas & Functions

  5. [SOLVED] Conditional format cell colour if time between a range

    Started by susansmith32‎, 04-27-2016 07:23 AM
    conditional, formatting, sla, time 2 Attachment(s)
    • 919
    Last Post: 04-27-2016 10:44 AM
    by JeteMc  Go to last post

    Forum:
    Excel Formulas & Functions

  6. [SOLVED] How to calculate incident SLA expiration

    Started by Puni‎, 11-13-2015 07:45 PM
    incident duration, sla
    • 1,185
    Last Post: 11-13-2015 09:32 PM
    by Puni  Go to last post

    Forum:
    Excel Formulas & Functions

  7. [SOLVED] Calculating Downtime During Hours of Operation

    Started by Puni‎, 11-24-2014 09:32 PM
    downtime, hours of operation, sla, sla calculation 1 Attachment(s)
    • 13,556
    Last Post: 05-01-2018 11:00 PM
    by cphillippe  Go to last post

    Forum:
    Excel Formulas & Functions

  8. [SOLVED] Create an Incident Priority formula

    Started by newnewer‎, 06-27-2014 11:37 AM
    impact, incident, priority criteria, sla, urgency 1 Attachment(s)
    • 8,698
    Last Post: 04-08-2020 12:26 AM
    by FlameRetired  Go to last post

    Forum:
    Excel Formulas & Functions

  9. Calculate ticket open time excluding non-trading hours

    Started by nimamoradi‎, 11-10-2013 06:23 AM
    business hours, holidays, hour and minutes, sla, time between dates
    • 1,653
    Last Post: 11-10-2013 07:58 AM
    by nimamoradi  Go to last post

    Forum:
    Excel Formulas & Functions

  10. SLA Response Formula for 2 diff SLA times

    Started by DoodlesMama‎, 10-11-2013 06:25 PM
    formula, sla, time
    • 1,385
    Last Post: 10-11-2013 07:08 PM
    by alansidman  Go to last post

    Forum:
    Excel Formulas & Functions

  11. [SOLVED] Please Help! Date and Time and SLA's

    Started by R_walker‎, 09-18-2013 06:05 AM
    date, sla, time & attendance 3 Attachment(s)
    • 1,356
    Last Post: 09-18-2013 12:47 PM
    by R_walker  Go to last post

    Forum:
    Excel Formulas & Functions

  12. SLA met/breached calculation

    Started by 333halfevil‎, 06-10-2013 08:15 AM
    calculation, sla, working hours 1 Attachment(s)
    • 3,362
    Last Post: 10-11-2020 04:41 AM
    by tarun_arora  Go to last post

    Forum:
    Excel Formulas & Functions

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