Hi All,
I am having a small problem here. I am creating reports for about 600 agents who handle 18 skills. So the data dump usually for 1 day ranges from 1800-2700 rows and might increase. So i thought of exporting this data in access since the excel file becomes 2 heavy.
My problem is if i want to get only the summary from the Access database, how will i do that.
Like i want to know how many calls handled on each day and what was the AHT.
Appreciate your help
Thanks
Sujit Shukla
Bookmarks