So this data comes from Incident records in ServiceNow... Column AC is an "Additional Comments" field it can contain several lines of text, depending on how much or how little the technician wanted to record. It can also contain full conversations that were copy/pasted from their Teams chat or lists of server devices several hundred lines long. It's something I'd like to keep but I can remove it from the report extract and use it in a different way.
It is very possible that one of the 'Additional Comments' may be too large for the formula to handle?
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