You need to learn how to use code tags properly. You have to add [code] and [/code] around the text you want to format. Perhaps an admin will do it for you this time? In the meantime, I think you could simplify your code a little here and use <ul> and <li> to get the bullets:
Sub booking()
Dim olApp As Outlook.Application
Dim olEmail As Outlook.MailItem
Set olApp = New Outlook.Application
Set olEmail = olApp.CreateItem(olMailItem)
With olEmail
.BodyFormat = olFormatHTML
.Display
.HTMLBody = "<p>Dear XXXXX,</p>" _
& "<p>Thank you for your email.</p>" _
& "<p>As requested, we have arranged the Service for XXXXX on XXXX XXXXX XXXX at XXXXX at XXXXXXX.</p>" _
& "<p>Please arrive at least 10 minutes before the Service is due to start.</p>" _
& "<p>Please confirm:<ul>" _
& "<li>Point A</li>" _
& "<li>Point B</li>" _
& "<li>Point C</li></ul></p>" _
& "<p>We request that all choices are confirmed two working days before the date of the Service.</p>" _
& "<p>If convenient, I will telephone on XXXXX to confirm these details with you. If you have any further queries in the meantime or in the future, you may contact myself or my colleagues at any time.</p>"
.To = ""
.CC = "simplicity.clientservice@simplicity.co.uk "
.Subject = "Enter Subject text here"
End With
End Sub
WBD
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