configure cells in column to automatically create new line when pressing Enter

[Wallaby]

Hi,

I am using Excel 365 as a CRM (example attached). For each client record, I will have several interactions, which I will record in the Notes field. There is 1 client record per row in the spreadsheet.

Currently I must click Alt+Enter to add a row.

As multiple users will add information, I wish a new line to be automatically added in the Notes field when clicking Enter after each interaction recorded. The Notes field for each record is in Column N (in my attachment). I have highlighted (YELLOW) what I am trying to achieve.

Is this possible?

If so, is it possible to configure a bullet point to appear for each new line in the cell?

Thank you.