Hi GOBBYGIBBO
Your confidence is not misplaced.
1/ No you are not barking up the wrong tree (do you really have trees on Saturn?).
2/ some of it makes sense
2a/ I do not laugh
When these known users create the Credit Note request, what do they use? Is it 1 form and everyone uses it, (so what does user 2 see?) or is it a blank form from a template? (that might be easier to manage). I think a sample might be beneficial here.
Your efforts to minimise your input is to be applauded (and, yes, even encouraged) so let me know how I can help.
Regards
Alastair
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