Using a similar method of formula construction to my earlier suggestion, in KPI's I5
=1-COUNTIFS(INPUT!$D:$D,C5,INPUT!$N:$N,"<>")/COUNTIF(INPUT!$D:$D,C5)
By making your 2 sheets more consistant when you enter the names, you could then use the fill handle to copy the formula down for the other sales execs.
I've completed the first column for you, hopefully that will guide you toward completing the rest.
Attachment 160787
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