Hi, I'm currently looking for some help with understanding or attempting to summarize this data.
I need to be able to break it down by Employee Name(sdadmin), date it was created(created), and obtain a count of how many ticket numbers(mainid) that were made on that day.
The stats that I need to track are how many times does the person, appear with a ticket attached. I also need to remove any duplicated entries and obtain a count of those.
This maybe a bit too much to have it easily done. I get this report weekly and want to summarize it quickly.
Any tips or help would be greatly appreciated.
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