Hello,
I'm working with data for call volume that is pulled weekly where each call has a unique ID (text value, ie 2-1005-01) -- and I'm running in to problems where if a call isn't recieved by one controller it uses the same ID and gets rolled to the next available controller, but shows as two line items -- I'd like to be able to count the number of unique call IDs by week.
Any thoughts/ideas are greatly appreciated!
Thank you
Bookmarks