Countif based on multiple criteria

Please see attached workbook.

I've been trying to use the countifs formula to count the number of times, for each agent, a particular customer calls back if they call back in less than 7 days. In my data I have the time called, the client phone number, which agent answered the call and the queue that call came in through (which I guess is not relevent to my problem).

In the example provided, for agent 1, that phone number called back 6 times in the 7 day window. For agent 10, called back 2 times after speaking to agent 10.

Try:

=COUNTIFS($A2:$A$13,"<="&INT(A2)+7,$B2:$B$13,B2)-1

or

=SUMPRODUCT(--($A2:$A$13<=INT(A2)+7),--($B2:$B$13=B2))-1

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