Hi ,
I have attached a sample CSAT survey file -
Column B to G has the ratings on each questions , now I basically want to covert all 1's to 5's , 2's to 4's , 4's to 2's , 5's to 1's . Please advice .
Tool assumes that "1" is Verysatisfied ,"2" is Satisfied , "3" is Neutral , "4" is Dissatisfied , "5" is Very dissatisfied .. However my calculation is totally reverse . So I had to change it .
Another piece of information which might be helpful if a script is being written for this ... This is a sample file and my actual file will have additional columns in it , which I have deleted in this ..
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