The FREQUENCY function rounds test values UP to the next "bin" value, ignoring text and TRUE/FALSE values.
Example:
Using Customer A of your posted data in A1:F1
Customer_A S/O S/O nil nil S/O
Test ColNum
=S/O 2 3 FALSE FALSE 6
<>S/O FALSE FALSE 4 5 FALSE
=FREQUENCY(IF(B1:H1="s/o",COLUMN(B1:H1)),IF(B1:H1<>"s/o",COLUMN(B1:H1)))
=FREQUENCY({2,3,FALSE,FALSE,6},{FALSE,FALSE,4,5,FALSE})
=FREQUENCY({2,3,6},{4,5,Over_5})
={2;0;1}
2 and 3 count in the 4 bin
0 for the 5 bin
6 counts in the Over_5 bin
I hope that helps
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