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SLA Formula

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Rushendra SLA Formula 12-15-2016, 04:56 AM
Khalidngo Re: SLA Formula 12-15-2016, 05:33 AM
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  1. 12-15-2016, 04:56 AM #1
    Rushendra is offline
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    SLA Formula

    Dear All,

    Please help me out with the formula.

    Condition employee should accept order before 45 min of Schedule date & time then it should reflect as "With in SLA" or else it should be "Beyond SLA"

    Attached sheet is for your reference

    Regards
    Rushi
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