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SLA breach sheet

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  1. #1
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    05-09-2015
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    SLA breach sheet

    Hello guys,
    Need a quick help on the sheet i have attached where information is extracted from SLA table from "Sheet1(2)" in column N. Now based on this column N i need to calculate the
    Expected SLA time and Time left for SLA to breach

    For eg:- if open time for P3 ticket is:- 10th May 2015, 9:00AM then as per table for network & HW condition it is - Next biz day between 7AM-4PM.
    My expected SLA time shld be 11th MAY, 9:00AM and also i need to know the time remaining from current time for SLA to expire
    (Note: Next Biz is only from SUNDAY - THURSDAY)

    if it is P1 then the expected SLA resolution time should be 6hrs (24*7) and time left for SLA to expire

    and if ticket is breached already then it shows breached
    Thanks!!
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