I had originally thought of that, the problem I run into is that the agent workbook was originally designed by another employee.he is not willing to allow enhancements or other designs to the original workbook, and While I can alter the copy my team is working with, the workbook changes monthly do too changes in the agents metrics.

the other problem that I have, is that a few the ages of the team are "allergic to technology". Any type of change in the agent tracker that would alter their existing process would be a nightmare. It sounds silly, but you have no idea lol...