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How to count calls within a time range

  1. #1
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    How to count calls within a time range

    I have a report that lists every call that occurs during a day. I want to break this down into how many calls per hour. I cannot seem to make this happen. I cannot seem to find anything that helps me do this. Hopefully you can help. Below is a table of some of my data, obviously made internet friendly.

    Date Time Caller-ID Name Caller-ID No. Agent Hold Duration
    08/06/2013 7:43:05 AM NAME 111-111-1111 Tom 4 119
    08/06/2013 7:43:05 AM NAME 111-111-1111 Tom 9 257
    08/06/2013 7:43:05 AM NAME 111-111-1111 BOB 6 468
    08/06/2013 7:43:05 AM NAME 111-111-1111 Larry 21 188
    08/06/2013 7:43:05 AM NAME 111-111-1111 TOM 43 211
    08/06/2013 7:43:05 AM NAME 111-111-1111 Tom 4 75

  2. #2
    Forum Expert Pepe Le Mokko's Avatar
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    Re: How to count calls within a time range

    Posting a sample sheet would be helpful so we don't have to retype - Thx

  3. #3
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    Re: How to count calls within a time range

    Sorry,

    Here is an attachment with a few records. My times range from 7am to 7pm.
    Attached Files Attached Files

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