Results 1 to 3 of 3

Calculating concurrent calls in a call center

Threaded View

  1. #1
    Registered User
    Join Date
    02-11-2013
    Location
    USA
    MS-Off Ver
    Excel 2007
    Posts
    6

    Calculating concurrent calls in a call center

    Hello everyone. Need some help on how to calculate concurrent calls based on the data that I have. I've calculated the duration and start/stop times but need to know how many concurrent calls are going at any given time. Please check the attached spreadsheet.

    Here are the formulas I've tried but doesn't seem to work.

    =SUMPRODUCT(--(B5>=callStarts),--(B5<=callEnds))

    =SUMPRODUCT(--($B$2:$B$30000<A2),--($E$2:$E$30000>A2))+1
    Attached Files Attached Files

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Search Engine Friendly URLs by vBSEO 3.6.0 RC 1