Good afternoon,
I need to design a formula that will tell me if some inbound calls that come into my call centre are within working hours
I have created a formula
=IF(AND(Y2>=8,Y2<=20),"0", "1")
that will tell me between to static times weather its inside or outside of normal office hours giving it a value of 0 or 1.
In column AA i have the day of the week and want to add this into the formula, so i now want to say if basically if its Saturday
=IF(AND(Y2>=8,Y2<=13),"0", "1")
but if any other day than
=IF(AND(Y2>=8,Y2<=20),"0", "1")
Thanks in advance
DJ
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