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Need a formula to prepare SLA report

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  1. #1
    Registered User
    Join Date
    10-25-2012
    Location
    india
    MS-Off Ver
    Excel 2007
    Posts
    2

    Need a formula to prepare SLA report

    SLA
    Critical = 4 hours
    High=8 hours
    Medium= 72 hours
    Low=120 hours

    If the ticket is closed within the SLA then the result should be “Within SLA” else “Exceeding SLA”

    Attached is the only data available through the system. I tried to use the status, priority and created date to achieve this but no luck.
    Yellow cells indicate data extract from the system.
    Appreciate if someone could help me with the available data.
    Attached Files Attached Files
    Last edited by salafichennai; 10-25-2012 at 03:35 PM.

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