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Calculation of Breach

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  1. #1
    Registered User
    Join Date
    05-06-2011
    Location
    London, England
    MS-Off Ver
    Excel 2007
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    8

    Calculation of Breach

    Afternoon all,

    I have attached a spreadsheet to hopefully make this explanation easier. I have two Sheets ('SLA's' & 'Calculations').

    In 'SLA's' this shows the 'Start' and 'Finish' time for each priority (I.e. P1's and 2's continue through the day/night, but P3's start at 08:00 and stop at 18:00) and shows their SLA's (2 hours, 4 hours and 8 hours).

    In the 'Calculations' sheet; what I would like to do is, based on the priority, calculate when the call will fail. So, for example, if a Priority 1 is raised on 21/09/2012 10:00, and it's SLA is 02:00 hours, it would fail at 21/09/2012 12:00. If a Priority 3 is raised on 21/09/2012 17:00, and it's SLA is 08:00 hours, it would fail on 22/09/2012 14:00.

    HELP!!
    Attached Files Attached Files
    Last edited by Dr4ke; 09-21-2012 at 09:47 AM. Reason: Pressed save too soon!

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