Calculation of Breach

[Dr4ke]

Afternoon all,

I have attached a spreadsheet to hopefully make this explanation easier. I have two Sheets ('SLA's' & 'Calculations').

In 'SLA's' this shows the 'Start' and 'Finish' time for each priority (I.e. P1's and 2's continue through the day/night, but P3's start at 08:00 and stop at 18:00) and shows their SLA's (2 hours, 4 hours and 8 hours).

In the 'Calculations' sheet; what I would like to do is, based on the priority, calculate when the call will fail. So, for example, if a Priority 1 is raised on 21/09/2012 10:00, and it's SLA is 02:00 hours, it would fail at 21/09/2012 12:00. If a Priority 3 is raised on 21/09/2012 17:00, and it's SLA is 08:00 hours, it would fail on 22/09/2012 14:00.

HELP!!

[Pepe Le Mokko]

Clear as mud - Perhaps some explanation?

[Dr4ke]

Sorry? Explanation of what?

[Kevin UK]

Hi Dr4ke

Simplified explanation of what you require, you have had 24+ views on your post.

[Dr4ke]

Hi Kevin,

I want to work out a way to add 'working hours' onto a time. I.e. 21/09/2012 12:00 + 4 work hours = 21/09/2012 16:00, 21/09/2012 17:00 + 4 work hours = 24/09/2012 11:00. I also would like to be able to set the start day and end day so the 'working hours' are predefined.

Does that make things clearer?

[Pepe Le Mokko]

The general formula to add hours is to add the number of hours divided by 24 to your date and time like 21/09/02 12:00 + 4/24 = 21/09/2012 16:00 after formatting

[jronaldlee]

Cross posted. I solved this on Ozgrid - we're all set here.