I am putting together a Service Delivery Report fro the Fire Department I work for. I am tracking the amount of time it is taking units to respond and arrive at calls. The amount of time in minutes is then compared against the departments time response standard. I am using an IF function to do this for example, Dispatch time is 10:00:00 arrival time is 10:05:00 so the response time is 5 minutes. I then take and use the IF/Then function and state that if < 10 minutes then 1 if not then 2. What I need to do is figure out the percentage of 1's there are in relation to the total number of calls.
Thanks
-Jason
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