Hi there

I am working on a spreadsheet to measure agent performance. I want to rank
agents on the time they spend in "wrap up" after each call. I've tried using
the RANK formlua but it returns a value #DIV/0! and the error states "the
formula or function used is dividing by zero or empty cells".

However, the cells are empty. I've tried changing the cell format but its
not working.

Any Ideas?

THanks