Hello andrei461. Welcome to the forum.
As far as the "Urgent"/"Non Urgent" ranking goes try array entering this formula in E4 and fill down If you aren’t familiar with array-entered formulas array enter means the formula must be committed from edit mode by simultaneously pressing and holding down Ctrl and Shift while hitting Enter.
Formula:
=IFERROR(MATCH(IF(C4="Urgent",B4),LARGE(IF($C$4:$C$23="Urgent",$B$4:$B$23),ROW(INDIRECT("1:"&COUNTIF($C$4:$C$23,"Urgent")))),0),"")
As for the inclusion of date as criteria for rank I think we will need more information. Please attach another workbook to your next post with the hand typed results of what you expect with that criteria in mind. It might help us to understand better.
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