Hello all!
I've come to the site many times in the past and normally have found what I'm looking for but not the case this time and a bit confused. I have a workbook with multiple tabs, one tab I have call center agents with their Phone metrics (handle time, survey scores etc.) and on another tab I have their schedule adherence percentages. Is what I am looking to do is pull their adherence percentage and put into a cell in the tab with their phone metrics. example. pull john henry's adherence for 3/18/18 and insert it into a cell in john henry's metrics for 3/18/18. I know it's possible but a bit confused. I know I would have to lookup based on two criteria's one being the name of agent and the other being the date. Not sure how to attack this and any help would be appreciated.
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