Hi there,

I need to make a quick formula to calculate a service level.

The target is 95%.

As an example let’s say 95 calls were offered and 70 were answered. What is the service level and what forumula would you use to calculate it.

Another example would be 100 calls were offered and 95 were answered which would be a service level of 95% just need help making the formula to calculate!

Thanks in advance for your help.

Ryan