Results 1 to 8 of 8

Determining answer rate for calls in call center

Threaded View

Paulyzee Determining answer rate for... 07-25-2015, 07:14 PM
etaf Re: Determining answer rate... 07-26-2015, 04:08 AM
Paulyzee Re: Determining answer rate... 07-28-2015, 12:33 AM
Paulyzee Re: Determining answer rate... 07-28-2015, 11:37 PM
Glenn Kennedy Re: Determining answer rate... 07-28-2015, 03:43 AM
Paulyzee Re: Determining answer rate... 07-28-2015, 07:18 PM
etaf Re: Determining answer rate... 08-02-2015, 04:45 AM
cyiangou Re: Determining answer rate... 08-02-2015, 08:19 AM
  1. 07-28-2015, 03:43 AM #5
    Glenn Kennedy is offline
    Forum Moderator Glenn Kennedy's Avatar
    Join Date
    07-08-2012
    Location
    Digital Nomad... occasionally based in Ireland.
    MS-Off Ver
    O365 (PC) V 2406
    Posts
    44,662

    Re: Determining answer rate for calls in call center

    Hi there. Try this out. I have assembled a list of customers from the first sheet and used a combination of countifs and SUM to get the result that you want.
    Attached Files Attached Files
    Glenn



    None of us get paid for helping you... we do this for fun. So DON'T FORGET to say "Thank You" to all who have freely given some of their time to help YOU
    Reply With QuoteRegister To Reply
« Previous Thread | Next Thread »

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Call Center Help - Determining Calls per Hour by Day of the Week
    By emeraldgsl in forum Excel Charting & Pivots
    Replies: 4
    Last Post: 11-12-2014, 06:48 PM
  2. Calculating concurrent calls in a call center
    By achooi in forum Excel Formulas & Functions
    Replies: 2
    Last Post: 06-18-2013, 12:17 PM
  3. Repeat call count for call center
    By arifmasum in forum Excel Formulas & Functions
    Replies: 4
    Last Post: 06-08-2013, 10:03 PM
  4. Determining the greatest number of simultaneous calls per day for a month
    By doug.copley in forum Excel Formulas & Functions
    Replies: 1
    Last Post: 03-19-2013, 03:47 PM
  5. Calculating concurrent calls in a call center
    By achooi in forum Excel Formulas & Functions
    Replies: 7
    Last Post: 02-19-2013, 07:49 PM
  6. Excel Formula - Calculating concurrent phone calls in a call center
    By achooi in forum Excel Formulas & Functions
    Replies: 1
    Last Post: 02-12-2013, 05:03 AM
  7. [SOLVED] Call Center Management: How to calculate 'cost per call'
    By Denniso6 in forum Excel General
    Replies: 2
    Last Post: 06-25-2006, 12:10 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Forum Rules


Search Engine Friendly URLs by vBSEO 3.6.0 RC 1