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SLA - Response Time

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  1. 09-03-2014, 05:17 AM #1
    ricky82
    ricky82 is offline
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    Re: SLA - Response Time

    Hi kvsrinivasamurthy;
    Thank so much for the assistance...just one more favor, what formula can be used in column "G" to indicate within SLA or not [Yes / No]. Would it better to calculate SLA based on that..seeking your advise..

    Excel Mechanic;
    Apologize for incomplete info.

    SLA : Total Email Responded within 2hrs / Total Email Received
    Last edited by ricky82; 09-03-2014 at 05:54 AM.
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