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Call Center Help - Determining Calls per Hour by Day of the Week

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  1. #5
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    01-21-2014
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    Greensboro, NC, USA
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    Excel 2007
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    Re: Call Center Help - Determining Calls per Hour by Day of the Week

    Well the precise way of doing this is what etaf recommended. But I noticed in your post that you said "you understand you are going with averages". Here is my solution based on this "understanding". I have put all steps of what I did from left to right on worksheet "My Final". I hope this chart is what you need. Please let me know.

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